We accept returns & exchange on any unworn shoes and dancewear within 21 days of shipping. When you receive your orderes, try them as soon as possible; while you're trying the shoes, please stay on a carpeted surface - returns are accepted for unworn shoes - no scratches, scuffmarks, toe impressions, etc, for dance wears, make sure there is no scratches, marks and makeup leave-overs.
If you want to return the shoes or dancewear, please contact us first for shipping instructions before sending orders to us. Refund will be subject to a 20% restocking fee for return products. Returns for exchange will not be subject to the handling fee but will be required to pay the shipping fee for sending the new products. You will also be responsible for returing the order to us not as a result of our error.
You will have to fill out the Return/Exchange Form before any returns approved. Please return the orders with original receipt and place a note inside the box with specific instructions and stating the reason for return. Pls. note that packages to return must have on them text on all shipping documents as well as the outter parcel cover itself the unmistakable huge characters
"Return Goods to Sender"
"Purchase Not Accepted"
widely on the cover of the box and on all shipping papers. If this is not done properly we may be charged a big amount of Importduties and VAT. And it's not acceptable, we will either deduct the custom cost on accepting the return or shoes will be send back to your door by your postal service and we will deduct the custom cost on clients.
The following items are not returnable or refundable:
1. ALL CUSTOMS, SPECIAL ORDER ITEMS, CUSTOMIZED ORDER ITEMS, ALL SHIPPING CHARGES.
2. SOILED SHOES AND SHOES WITH SOILED SOLES CANNOT BE RETURNED FOR REFUND, CREDIT OR EXCHANGE.
3. NO RETURNS ACCEPTED AFTER 30 DAYS FROM ORIGINAL SHIP DATE.
Purchaser is responsible for all shipping charges on returns. For your own protection, please insure all returned goods. WE CAN’T GIVE CREDIT FOR LOST, STOLEN OR DAMAGED GOODS DURING SHIPMENT.
NOTE: Customized-order refers to the order that changes the designs and the materials of the original models, it's not customized-order for choosing all the available heels, sizes, width and soles options in the drop-down option of the models.
You must cancel an order before it is shipped to avoid shipping charges, but there's 15% re-stocking fee since our production line already made your order the next business day after your placed the order. If you cancel an order that has already shipped, shipping fees and re-stocking fees will apply.
Natural Spin Dance International (Canada)
20 Wertheim Court - Unit 15, Richmond Hill,